Welcome to BioPatra!
By using our website and purchasing our products (Areca Leaf, Rice Husk, and Wheat Bran/Wheat Straw items), you agree to the following terms:

Product Nature

• Our products are made from natural materials; slight variations in color, texture, and size are normal.

• All items are biodegradable, compostable, and intended for short-term or single-use purposes.

Orders & Payments

• All prices are listed in [Currency] and must be paid in full at checkout.

• We reserve the right to cancel orders in case of stock issues or pricing errors.

Shipping

• Orders are processed within 1–3 business days.

• Delivery times may vary; tracking details will be shared once shipped.

• Customers are responsible for any customs duties on international orders.

Returns

• Returns are accepted for damaged or incorrect items only.

• Report any issues within 48 hours of receiving your order, with photos as proof.

• Natural imperfections are not considered defects.

Liability

• We are not responsible for misuse of products beyond intended eco-friendly use.

Changes

• We may update these Terms at any time. Continued use of the site means you accept any changes.

Contact Us

For any questions, please reach out to us at info@bio-patra.com

Terms & Conditions 📜

We respect your privacy and are committed to protecting your personal data.

Information Collection

• We collect information you provide during order placement, account registration, and inquiries (e.g., name, address, email, phone).

Use of Information

• We use your data to process orders, improve our services, and send updates or promotions (with your consent).

• We do not sell, trade, or share your personal information with third parties, except as needed to fulfill your order (e.g., shipping companies).

Cookies

• We use cookies to enhance your website experience. You can disable cookies through your browser settings if you prefer.

Data Security

• We implement industry-standard measures to protect your information but cannot guarantee 100% security.

Changes to Privacy Policy

• We may update this policy periodically. Changes will be posted on this page.

Contact Us

If you have any questions about your privacy, please contact: info@bio-patra.com

Privacy Policy 🔒

We want you to be satisfied with your purchase! Here’s how refunds work:

Eligibility

• Refunds are issued only for products that are damaged, defective, or incorrect.

• Customers must report issues within 48 hours of receiving the order, along with photos as proof.

Non-Refundable Items

• Products with minor natural imperfections (color, grain, slight warping) are not eligible for refunds.

• Custom orders and bulk orders are non-refundable unless defective.

Refund Process

• Once we verify the issue, we will offer a replacement, store credit, or full refund.

• Refunds are processed within 5–7 business days after approval.

Cancellation Policy

• Orders can be canceled within 12 hours of placing the order. After dispatch, cancellations are not possible.

Contact Us

To request a return or refund, please email: info@bio-patra.com with your order details.

Refund Policy 🔄